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FAQs

Is shipping free?

Yes, shipping is free worldwide, with no minimum order value.

How long does shipping take?

Shipping typically takes between 3-9 business days, depending on circumstances.

Do you offer international shipping?

Yes, we offer international shipping. However, please note that delivery times may vary depending on the destination country. For more information, please refer to the checkout process.

Can I return a product?

If you are not satisfied with our products, returns are possible within 30 days and must be returned in their original condition.

Is shipping tracked?

Yes, all shipping methods are tracked.

Where can I contact support?

Our dedicated support team can be reached via our website or through email correspondence. For inquiries or assistance, please feel free to contact us at office@luxotech.de.

I only received one product, where is the other one?

Our products may be shipped from different warehouses, leading to separate deliveries. Please understand that different items may arrive at different times to ensure the fastest delivery possible

Is it possible to change my delivery address after placing the order?

Please contact our customer service as soon as possible if you need to make changes to your delivery address. We will endeavor to assist your request, provided your order has not yet been shipped.

If you can't find your question, please reach out to us, and we'll get back to you as soon as possible!